Aiwalay is now accepting applications from companies that want to outsource their entire IT department. We become your IT team, remotely: helpdesk, websites and domains, email and workplace tools, cloud and backups, cybersecurity, software, AI and vendor management, under one agreement with response times in writing and a report every month. Applications are open now, and every one starts with a free IT audit.
Why we are opening applications now
Most growing companies do not have an IT department. They have a founder who handles passwords, a freelancer who built the website, and five subscriptions nobody owns. It works until something breaks: the site goes down, a laptop is lost, a renewal is missed, or a customer message sits unanswered overnight.
We have been doing this kind of work for clients alongside building custom software and AI systems. This month we saw it from the other side at the 13th ACES Awards in Kuala Lumpur, where the nominations team runs on a CRM we built. Seeing a real organisation depend on our systems is why we are now offering the full IT department as our main service, and why we are opening applications.
What is included
When you contract Aiwalay as your IT partner, we take over the whole function:
- •Helpdesk and user support: one place your team goes when something breaks.
- •Websites, domains and hosting: kept online, secure and renewed on time.
- •Email and workplace tools: Google Workspace or Microsoft 365, accounts, devices and access.
- •Cloud, servers and backups: monitored, with backups we actually test.
- •Cybersecurity: updates, access control, monitoring and data protection.
- •Software and integrations: your CRM, internal systems and apps, maintained and improved.
- •AI agents and automation: voice and WhatsApp agents that answer, qualify and follow up, so your team stops doing repetitive work.
- •Vendors, licences and planning: we deal with suppliers and give you a clear roadmap.
One agreement. One accountable team. A monthly report. No recruiting, no managing IT staff, and no single point of failure.
How it works
- •Apply. Book a free 30-minute IT audit, or email us with a few lines about your company.
- •Free IT audit. We map your systems, accounts, risks and costs, and send you a short written plan, whether or not you go ahead.
- •Fixed monthly plan. We agree scope and response times in writing. Larger projects, such as a new website or app, are quoted separately.
- •Handover. We take over day-to-day IT, document everything and report to you every month.
Who should apply
This works best for:
- •companies of about 5 to 200 people without a dedicated IT team, or with one person stretched too thin
- •founders and operations leads who are tired of being "the IT person"
- •businesses that want AI in their operations but want it set up safely
If you already have a strong in-house IT department, we are still happy to help with specific projects instead.
Why Aiwalay
- •We build, not just resell. Custom CRMs, AI voice and WhatsApp agents, computer vision systems, websites and apps, built and maintained by our own team.
- •Proven in live operations. Our software runs day-to-day operations for clients, including the nominations CRM behind the ACES Awards.
- •Recognised. First place at the AI Marketing Hackathon in Riyadh (2026); a member of the NVIDIA Inception program; accepted into Anthropic's Claude Partner Network.
- •Remote, across time zones. We work with companies in the Gulf, Southeast Asia, the UK and the US, scheduled around your business hours.
How to apply
- •Book your free IT audit: book.titan.email/aiwalay
- •Email: bukhari@aiwalay.com with the subject "IT partnership application" and a few lines about your company, team size and current setup
- •Phone or WhatsApp: +1 575 592 5501
We read every application personally and reply with next steps. You can also read more about the service on our managed IT services page.
NVIDIA and NVIDIA Inception are trademarks of NVIDIA Corporation. Claude and Anthropic are trademarks of Anthropic, PBC. Membership does not imply endorsement.