Privacy Policy

1. Introduction

Aiwalay ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services, visit our website, or interact with our products.

2. Information We Collect

We collect information in the following ways:

• Information you provide: Name, email, phone number, company information when you sign up or contact us.
• Usage data: How you interact with our services, including call logs, message histories, and automation metrics.
• Technical data: IP address, browser type, device information, and cookies.
• Third-party data: Information from CRM integrations you authorize.

3. How We Use Your Information

• To provide and improve our AI automation services
• To communicate with you about your account and our services
• To personalize your experience and optimize AI performance
• To comply with legal obligations
• To protect against fraud and abuse

4. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers who assist in delivering our services
• Business partners when you explicitly authorize integrations
• Legal authorities when required by law

5. Data Security

We implement industry-standard security measures including encryption and access controls. All data is transmitted over secure connections and stored in encrypted databases. For healthcare and other regulated projects we select vendors that sign BAAs or data-processing agreements where required; compliance requirements are scoped per project.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (subject to legal retention requirements)
• Object to processing
• Export your data

7. Contact Us

For privacy-related inquiries, please contact us at:
Email: privacy@aiwalay.com
Address: New Mexico, USA