Managed IT Services
Your IT department, provided as a service.
For a fixed monthly fee, AI Walay serves as your IT department: one accountable team managing your websites, systems, accounts, security and vendors, with a helpdesk for your staff.
In short
Aiwalay provides managed it services for businesses worldwide. Your IT department, provided as a service. Services include it helpdesk, systems management, workplace it and more, built with Google Workspace, Microsoft 365, AWS. Every engagement starts with a free consultation, is scoped and priced in writing before work begins, and you own what we build.
What we offer
IT helpdesk
One point of contact for every IT request from your staff, with agreed response times.
Systems management
Ongoing maintenance and improvement of your websites, applications and business systems.
Workplace IT
Google Workspace or Microsoft 365, email, staff accounts, devices, onboarding and offboarding.
Vendor and licence management
Software subscriptions, domains and providers managed and renewed on your behalf.
IT strategy
Technology roadmaps, budgeting and advice at leadership level.
Dedicated teams
Developers, designers or engineers working as part of your team on a monthly basis.
One team looks after all of it
Websites and email, cloud and backups, security, laptops and accounts, your software, AI agents and every licence and supplier. One agreement, one point of contact, and a monthly report so you always know what was done.
How the partnership starts
1Free IT audit
We map your systems, accounts, risks and costs, and send you a short written plan, whether or not you go ahead.
2Fixed monthly plan
Scope and response times agreed in writing. Larger projects are quoted separately, so the monthly plan stays predictable.
3Handover
We take over day-to-day IT, document every system and become your team's single point of contact.
4Monthly report
Every month you get a clear report of what we fixed, improved and recommend, plus updates on WhatsApp.
Technologies we use
Managed IT Services: frequently asked questions
What does a managed IT plan include?
Plans cover hosting and monitoring, backups, security updates, a helpdesk, and a set number of engineering hours each month for improvements. Higher plans add faster response times and wider scope.
Is it cheaper than hiring an IT team?
For most small and mid-sized businesses, a managed plan costs about the same as one or two hires, while providing a full team with cover during leave and staff changes.
Can you work in our time zone?
Our working day overlaps the Gulf, Europe and Southeast Asia, and extended-hours support is available.