Aiwalay runs the IT department for UAE companies remotely — helpdesk, domains and websites, Microsoft 365 or Google Workspace, cloud and backups, cybersecurity and vendor management — and builds AI agents and automation into it. We work remotely with teams across the Emirates and schedule calls in your business hours.
Most UAE businesses operate either on the mainland or inside one of more than forty free zones — DMCC, Dubai Internet City, JAFZA, ADGM, DIFC and many others — and that choice affects licensing, banking and which data-protection rules apply. A typical SME here has staff from a dozen countries, customers who switch between Arabic and English, and an IT set-up that grew one vendor at a time.
Because the workforce is so international and mobile, onboarding and offboarding are constant: laptops, Microsoft 365 or Google Workspace accounts, shared drives and WhatsApp numbers all need to be issued and recovered cleanly. A managed IT partner keeps one register of users, devices, licences and domains, so nothing is lost when an employee or an agency leaves.
The UAE government has made AI adoption a national priority, and customers here already expect instant replies on WhatsApp. That makes automation a natural extension of the IT function rather than a separate project: the same team that manages your phone system, CRM and Microsoft 365 builds the voice agent and WhatsApp workflows on top of them.
Data protection is layered. Mainland companies fall under the federal PDPL, while DIFC and ADGM have their own regimes. We confirm which applies before designing any system that stores customer or employee data.
Serving businesses across DMCC, Dubai Internet City, JAFZA, DIFC, ADGM, Sharjah free zones and the wider UAE area.
Illustrative scenarios for UAE's most common business types — not client case studies. For delivered projects, see our published work.
A group with a mainland company and two free-zone entities moves to one Microsoft 365 tenant with separate domains, central device management and a single helpdesk, so staff moving between entities keep one identity.
A WhatsApp agent answers enquiries in Arabic or English, books viewings or appointments into the CRM, and passes complex cases to staff with the conversation summary attached.
When HR marks an employee as joining or leaving, accounts, licences, shared mailboxes and device access are created or revoked automatically, and the helpdesk receives a checklist to confirm hardware return.
Mailboxes, SharePoint and the CRM are backed up daily to a separate cloud account, with a tested restore procedure documented for the managing partner.
UAE teams and customers move between Arabic and English constantly. We set up support and automation to follow the language each person uses.
UAE runs on Gulf Standard Time (GST), UTC+4. We work remotely with teams in the UAE and schedule calls in your business hours. The federal government moved to a Saturday–Sunday weekend in 2022, and many private companies follow it, so we plan changes around your own working week.
AI receptionist builds start from $2,000 (USD). Billed separately: call minutes and phone numbers (telephony provider); ai voice and language model usage, which scales with call volume; optional ongoing optimisation and support plan.
Summary for planning only — not legal advice. We scope compliance per project; your business remains responsible for it.
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Yes. Aiwalay works with businesses across UAE, UAE, delivering AI calling agents, WhatsApp automation, CRM integration, and full business automation. Everything is deployed remotely and runs 24/7, so you don't need any in-house AI team.
AI receptionist and voice-agent builds start from $2,000 (USD). Call minutes, phone numbers and AI usage are billed separately because they scale with your volume. Most UAE businesses start with one focused system — for example AI call handling or WhatsApp lead response — and expand once it proves its return. Final pricing depends on call volume, languages, integrations and compliance needs. We confirm a fixed quote after a free consultation.
In UAE we most often help trading and logistics companies in jafza, dmcc and sharjah free zones, real estate brokerages and developers, private clinics and healthcare groups, hospitality, f&b and retail groups and similar businesses. Each system is tailored to the workflows, tools, and compliance needs of your specific sector.
Yes. The AI agents run 24/7 on Gulf Standard Time (GST), UTC+4 and answer in Arabic and English, so every lead in UAE gets an instant response at any hour — no missed calls and no after-hours gaps. We work remotely with teams in the UAE and schedule calls in your business hours. The federal government moved to a Saturday–Sunday weekend in 2022, and many private companies follow it, so we plan changes around your own working week.
Yes. We take over helpdesk, Microsoft 365 or Google Workspace, domains and websites, cloud and backups, security and vendor management under one agreement, working remotely and scheduling calls in UAE business hours. Hardware hands-on work is arranged through local vendors we coordinate.
Sometimes. DIFC and ADGM entities follow their own data-protection rules, and multi-entity groups often need separate domains or tenants. We map your licences and entities first, then design accounts, data storage and automations to match.
In most cases, yes. Voice agents can sit in front of your current phone system and WhatsApp agents run on the WhatsApp Business Platform with your verified number. We test Arabic and English handling on real enquiries before going live.