Aiwalay acts as the outsourced IT department for companies in Saudi Arabia, managing helpdesk, Microsoft 365 or Google Workspace, websites, cloud, backups, cybersecurity and software vendors, with Arabic-first AI agents and automation built in. We work remotely with teams in the Kingdom and schedule calls in your business hours.
Saudi Arabia's 2022 census counted just over 32 million residents, about two-thirds of them in the Riyadh, Makkah and Eastern Province regions. Business activity follows that pattern: headquarters and government-facing firms in Riyadh, trade, retail and Hajj and Umrah services around Jeddah and Makkah, and energy, industrial and contracting firms in Dammam, Khobar and Jubail.
Vision 2030 has expanded tourism, entertainment, healthcare, construction and technology, and many companies are hiring faster than their IT can keep up. Saudisation targets also mean frequent onboarding of new national staff who expect modern tools, Arabic interfaces and mobile-first support.
Saudi customers expect Arabic, and the Personal Data Protection Law has been fully enforced since September 2024. That makes it important to know where customer data sits, who can access it and how long it is kept — the same questions a managed IT partner answers when it documents your systems.
Companies supplying government or critical-infrastructure clients are often asked to align with National Cybersecurity Authority controls. We map your current set-up against those expectations and close the practical gaps: MFA, device management, logging and backups.
Illustrative scenarios for Saudi Arabia's most common business types — not client case studies. For delivered projects, see our published work.
A company with offices in Riyadh, Jeddah and Dammam moves to one ticketing system, one device-management policy and one Microsoft 365 tenant, with Arabic and English self-service guides.
A clinic group routes overflow and after-hours calls to an Arabic voice agent that books, reschedules and confirms appointments, and sends WhatsApp reminders.
Customer records spread across spreadsheets and personal phones are consolidated into one CRM with role-based access, consent fields and a documented retention period.
In the Kingdom, Arabic is the default for customers and increasingly for staff. We set up helpdesk content, templates and AI agents in Arabic first, with English alongside.
Saudi Arabia runs on Arabia Standard Time (AST), UTC+3. We work remotely with teams in Saudi Arabia and schedule calls in your business hours. The weekend is Friday–Saturday, and we avoid planned changes during Ramadan and Hajj peaks unless you ask for them.
AI receptionist builds start from $2,000 (USD). Billed separately: call minutes and phone numbers (telephony provider); ai voice and language model usage, which scales with call volume; optional ongoing optimisation and support plan.
Summary for planning only — not legal advice. We scope compliance per project; your business remains responsible for it.
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Yes. Aiwalay works with businesses across Saudi Arabia, Saudi Arabia, delivering AI calling agents, WhatsApp automation, CRM integration, and full business automation. Everything is deployed remotely and runs 24/7, so you don't need any in-house AI team.
AI receptionist and voice-agent builds start from $2,000 (USD). Call minutes, phone numbers and AI usage are billed separately because they scale with your volume. Most Saudi Arabia businesses start with one focused system — for example AI call handling or WhatsApp lead response — and expand once it proves its return. Final pricing depends on call volume, languages, integrations and compliance needs. We confirm a fixed quote after a free consultation.
In Saudi Arabia we most often help contractors and engineering firms supplying giga-projects, private hospitals, clinics and pharmacies, retail and e-commerce brands, hajj, umrah and travel service companies and similar businesses. Each system is tailored to the workflows, tools, and compliance needs of your specific sector.
Yes. The AI agents run 24/7 on Arabia Standard Time (AST), UTC+3 and answer in Arabic and English, so every lead in Saudi Arabia gets an instant response at any hour — no missed calls and no after-hours gaps. We work remotely with teams in Saudi Arabia and schedule calls in your business hours. The weekend is Friday–Saturday, and we avoid planned changes during Ramadan and Hajj peaks unless you ask for them.
Yes. We manage IT remotely for teams across the Kingdom — users, devices, email, cloud, security and vendors — and schedule calls in Saudi business hours. On-site hardware work is handled through local vendors we coordinate.
If you store personal data about customers or staff, yes. The PDPL affects consent, access, retention and transfers outside the Kingdom. We design systems around those principles, but compliance remains your responsibility, so please confirm the final design with your adviser.
Current speech models handle Modern Standard Arabic and common Saudi dialects, with accuracy depending on accent and line quality. We test on your own recordings and keep a human hand-off for anything the agent should not answer.