Aiwalay manages IT for companies in Oman as their outsourced department — helpdesk, Microsoft 365 or Google Workspace, domains and websites, cloud, backups, security and software vendors — and adds Arabic-English AI agents and automation. We work remotely with teams in Oman and schedule calls in your business hours.
Oman's business activity is spread out: government-facing firms and services in Muscat, industry and port logistics in Sohar, the Duqm Special Economic Zone on the Arabian Sea coast, and tourism and the free zone in Salalah. Companies with sites in more than one of these places need IT that works the same way everywhere.
Oman Vision 2040 and Omanisation policies are bringing more Omani graduates into private-sector roles, and many companies are formalising processes that used to run on personal phones and spreadsheets. A managed IT partner sets up proper accounts, devices and backups so that knowledge stays with the company.
Oman's Personal Data Protection Law, with executive regulations issued in 2024, requires permits for some sensitive processing and the appointment of a data protection officer. We document where personal data lives and who can access it, which supports those obligations.
Serving businesses across Duqm Special Economic Zone, Sohar Freezone, Salalah Free Zone, Knowledge Oasis Muscat and the wider Oman area.
Illustrative scenarios for Oman's most common business types — not client case studies. For delivered projects, see our published work.
A contractor with offices in Muscat and site teams in Duqm gets one device policy, one email tenant and one helpdesk, with remote support for site laptops over mobile data.
A Salalah resort uses a WhatsApp agent to answer khareef-season availability and package questions in Arabic and English and pass confirmed bookings to reservations.
A clinic group receives a register of systems holding health data, access roles and retention settings, as a basis for its PDPL permit and DPO work.
Omani customers generally expect Arabic, and English is widely used in business. AI agents and support content are set up for both.
Oman runs on Gulf Standard Time (GST), UTC+4. We work remotely with teams in Oman and schedule calls in your business hours, Sunday to Thursday. Changes are planned outside peak periods such as the Salalah khareef season for tourism clients.
AI receptionist builds start from $2,000 (USD). Billed separately: call minutes and phone numbers (telephony provider); ai voice and language model usage, which scales with call volume; optional ongoing optimisation and support plan.
Summary for planning only — not legal advice. We scope compliance per project; your business remains responsible for it.
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Yes. Aiwalay works with businesses across Oman, Oman, delivering AI calling agents, WhatsApp automation, CRM integration, and full business automation. Everything is deployed remotely and runs 24/7, so you don't need any in-house AI team.
AI receptionist and voice-agent builds start from $2,000 (USD). Call minutes, phone numbers and AI usage are billed separately because they scale with your volume. Most Oman businesses start with one focused system — for example AI call handling or WhatsApp lead response — and expand once it proves its return. Final pricing depends on call volume, languages, integrations and compliance needs. We confirm a fixed quote after a free consultation.
In Oman we most often help logistics and port-related firms in sohar and duqm, contractors and engineering consultancies, hotels, resorts and tour operators, private clinics and pharmacies and similar businesses. Each system is tailored to the workflows, tools, and compliance needs of your specific sector.
Yes. The AI agents run 24/7 on Gulf Standard Time (GST), UTC+4 and answer in Arabic and English, so every lead in Oman gets an instant response at any hour — no missed calls and no after-hours gaps. We work remotely with teams in Oman and schedule calls in your business hours, Sunday to Thursday. Changes are planned outside peak periods such as the Salalah khareef season for tourism clients.
Yes. Because we manage IT remotely, location within Oman makes little difference. Devices, accounts and security are managed centrally, calls are scheduled in Omani business hours, and any on-site work is arranged with local vendors.
It affects consent, sensitive-data permits, transfers abroad, breach procedures and DPO appointment. We design accounts, storage and automations with those requirements in mind; please confirm the final position with your legal adviser.
Yes, in Modern Standard Arabic and Gulf dialects, with accuracy depending on accent and call quality. We test on your recordings and route anything uncertain to a staff member.