Aiwalay runs IT for Malaysian companies as an outsourced department — helpdesk, Microsoft 365 or Google Workspace, websites and domains, cloud, backups, cybersecurity and software vendors — with WhatsApp and voice AI agents in Malay, English and Mandarin. We work remotely with teams in Malaysia and schedule calls in your business hours.
Malaysia's business base is broad: services and headquarters in the Klang Valley, electronics and semiconductor manufacturing in Penang and Kulim, a fast-growing data-centre and logistics corridor in Johor, and digital firms with MSC Malaysia status around Cyberjaya. Most are SMEs whose IT is handled by an office manager or a part-time vendor.
Malaysian customers expect to reach businesses on WhatsApp, often in a mix of Malay, English and Chinese within one conversation. For SMEs, the IT question and the automation question are the same: are the phones, WhatsApp numbers, CRM and email set up so that enquiries are answered and nothing is lost when a staff member leaves?
The 2024 amendments to the PDPA brought in mandatory breach notification and Data Protection Officer requirements from June 2025, along with higher penalties. A managed IT partner helps by keeping access controls, backups and incident procedures documented and tested.
Serving businesses across Cyberjaya (MSC Malaysia), Penang Bayan Lepas, Iskandar Malaysia, Johor, Klang Valley and the wider Malaysia area.
Illustrative scenarios for Malaysia's most common business types — not client case studies. For delivered projects, see our published work.
A manufacturer's office and production-planning PCs move to managed devices, MFA and daily cloud backup, with a helpdesk that also coordinates the ERP vendor.
A WhatsApp agent answers product, price and booking questions in Malay, English or Mandarin, logs the lead in the CRM and books a call with the right salesperson.
An incident procedure, contact list and log template are set up, and access to customer data is limited by role, so a suspected breach can be assessed and reported quickly.
Malaysian staff and customers switch languages freely. We configure support content and AI agents for the languages your business actually uses.
Malaysia runs on Malaysia Time (MYT), UTC+8. We work remotely with teams in Malaysia and schedule calls in your business hours. Some states, such as Kedah, Kelantan and Terengganu, keep a Friday–Saturday weekend, so we confirm your working week first.
AI receptionist builds start from $2,000 (USD). Billed separately: call minutes and phone numbers (telephony provider); ai voice and language model usage, which scales with call volume; optional ongoing optimisation and support plan.
Summary for planning only — not legal advice. We scope compliance per project; your business remains responsible for it.
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Yes. Aiwalay works with businesses across Malaysia, Malaysia, delivering AI calling agents, WhatsApp automation, CRM integration, and full business automation. Everything is deployed remotely and runs 24/7, so you don't need any in-house AI team.
AI receptionist and voice-agent builds start from $2,000 (USD). Call minutes, phone numbers and AI usage are billed separately because they scale with your volume. Most Malaysia businesses start with one focused system — for example AI call handling or WhatsApp lead response — and expand once it proves its return. Final pricing depends on call volume, languages, integrations and compliance needs. We confirm a fixed quote after a free consultation.
In Malaysia we most often help manufacturers and suppliers in penang and johor, private clinics and aesthetic centres, property developers and agencies, private colleges and training centres and similar businesses. Each system is tailored to the workflows, tools, and compliance needs of your specific sector.
Yes. The AI agents run 24/7 on Malaysia Time (MYT), UTC+8, so every lead in Malaysia gets an instant response at any hour — no missed calls and no after-hours gaps. We work remotely with teams in Malaysia and schedule calls in your business hours. Some states, such as Kedah, Kelantan and Terengganu, keep a Friday–Saturday weekend, so we confirm your working week first.
Yes. We take over helpdesk, email and Microsoft 365 or Google Workspace, devices, cloud, backups, security and vendors under one agreement, working remotely and scheduling calls in Malaysian business hours.
Under the 2024 amendments, data controllers and processors are required to appoint a DPO, with details set by the Commissioner's guidelines. We can support the technical side — access, logging and breach procedures — but please confirm your obligations with an adviser.
Yes. WhatsApp and voice agents work in Bahasa Malaysia, English and Mandarin. We test on real conversations from your business before launch.